WebAsk for pictures of all sides of the box, the packaging materials, and the damaged item. Open a claim with Fedex for the damage and upload the photos. Tell the buyer to keep all packaging materials as letting them keep it is up to fedex, not you. Sometimes they will come and take the item, other times they wont. WebApr 13, 2024 · Depends on value of item. I almost always just issue a refund if they provide a photo of it broken. It usually saves me and the buyer time, and doesn’t leave them with a reason to leave a negative. On top of that, paying return shipping to get a broken item back is counter productive. USPS insurance claims are a nightmare.
eBay Item Damaged in Shipping—What Should You Do? - DoNot…
WebCondition of returned items policy. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn't packaged correctly, some ... WebThe process can’t be simpler—all we want you to do is: Sign in to your DoNotPay account Navigate to the Late Delivery Refund service Pick the courier with which you are experiencing the issue Provide more details … the light of moon
Return an item for a refund eBay
WebDec 30, 2024 · The item is in three parts, one part has been swapped for a damaged part - unsaleable. I've had a ring back from ebay and they suggested I claim from the courier - well no, because the packaging isn't damaged. Then they suggested I contact the buyer, tell him he has sent a damaged item back and agree a partial refund. WebStart a return. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. Select your … WebPlus, buyers are protected if the item is lost or damaged during international transit. With the GSP’s continuous growth, buyers have access to more items than ever before, with 70M monthly listings and counting. ... is to file a claim through the My eBay / Order Details page. You will then be notified if and when further action is necessary ... the light of other suns